In 12 years of working for the State of Michigan, Jackie Rider has built an accomplished career in operations, technology and organizational leadership. During her tenure at the Department of State, she has led major initiatives that have improved customer service, operational efficiency and access to government services. Rider’s career has included roles in process improvement, project and quality management and customer experience, including supervising the $70 million Customer and Automotive Records System modernization project.
Today, Rider serves as chief operating officer for the Michigan Department of State, providing operational oversight for more than 1,100 employees and helping ensure secure, accessible and effective services for Michigan residents. Once a Calhoun County 4-H’er, Rider’s role gave her the unique ability to support the implementation of the Michigan 4-H license plate in 2024/2025.
Rider was a 4-H member for six years and was involved in horse projects and leadership experiences. Entering the program at a particularly difficult time in her life, she credits 4-H for helping her to develop confidence, responsibility, resilience and perseverance to overcome obstacles. Committed to giving back, Rider continued her 4-H involvement as a volunteer leader for several years.
Rider earned a bachelor’s degree in business management from Spring Arbor University. She has been recognized with Good Government Coins for leadership and teamwork, as well as the Department of Technology, Management and Budget’s Director’s Coin. Rider also holds a Lean Six Sigma Green Belt, a certification for data-driven problem solving and process waste reduction.
